Privacy Policy

At FocusFlow Academy, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services, you consent to the practices described in this policy.

1. Information Collection

We collect various types of information to provide and improve our services, including:

• Personal Information: This includes your name, email address, postal address, phone number, and payment information when you register for our courses or contact us.
• Account Information: When you create an account, we collect your username, password, and other profile details.
• Course Activity: We track your progress and activities within our online courses, such as lessons completed, quizzes taken, and assignments submitted.
• Communications: We retain copies of your communications with us, including emails, chat logs, and feedback forms.
• Technical Information: We collect technical data, such as your IP address, browser type, device information, and operating system, to ensure the proper functioning of our platform.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track your browsing activity on our website and personalize your experience. Please see our Cookies Policy for more details.
• Third-Party Integrations: We may receive information from third-party services that you integrate with our platform, such as social media accounts or payment gateways.

2. Use of Information

We use the collected information for various purposes, including:

• Providing Services: To deliver our online photography courses, process your registration, and provide access to course materials.
• Personalization: To personalize your learning experience, recommend relevant courses, and tailor content to your interests.
• Communication: To communicate with you about course updates, promotions, and important announcements. We may also respond to your inquiries and provide customer support.
• Payment Processing: To process your payments for courses and subscriptions.
• Improving Services: To analyze usage patterns, identify areas for improvement, and develop new features and courses.
• Security: To protect our platform and users from fraud, security breaches, and other harmful activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: With your consent, we may use your information to send you marketing communications about our courses and services. You can opt-out of these communications at any time.

We may also use aggregated and anonymized data for statistical analysis, research, and other business purposes. This data does not identify individual users.

3. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data during transmission and storage.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
• Data Backups: We maintain regular data backups to prevent data loss.
• Employee Training: We train our employees on data privacy and security best practices.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: We may share information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and hosting providers.
• Business Partners: We may share information with business partners who offer complementary products or services that may be of interest to you.
• Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
• Affiliates: We may share information with our affiliates for internal business purposes.
• Other Users: In certain circumstances, such as online forums or course discussions, your information may be visible to other users of our platform.

We will not sell your personal information to third parties for marketing purposes without your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact our Data Protection Officer at dpo@focusflowacademy.com.

7. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove the information from our systems.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website and indicate the date of the latest revision. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

FocusFlow Academy
Level 10, 259 George Street
Sydney NSW 2000, Australia
Email: info@focusflowacademy.com
Phone: +61 2 2349 8073

Data Protection Officer: Amelia Rodriguez
Email: dpo@focusflowacademy.com

This Privacy Policy was last updated on November 8, 2024.